Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I find "options-General" on the email to fix my emails that only show 3 or 4 and the rest says Welcome to Thunderbird and hides the rest of my emails

  • 7 respostas
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

Can only retrieve about 3 or 4 emails when I click on. The rest of them are covered with blue box that starts "Welcome to Thunderbird" with all info about Thunderbird. I was able to get some help as follows: go to: Options-General - Clear the Checkbox for displaying the Start Page. I am not computer savvy and I can't find where to click on "Options-General" on the email account in order to try to fix this. Can you take me step-by-step on this procedure. Thank you so much!

Can only retrieve about 3 or 4 emails when I click on. The rest of them are covered with blue box that starts "Welcome to Thunderbird" with all info about Thunderbird. I was able to get some help as follows: go to: Options-General - Clear the Checkbox for displaying the Start Page. I am not computer savvy and I can't find where to click on "Options-General" on the email account in order to try to fix this. Can you take me step-by-step on this procedure. Thank you so much!

All Replies (7)

more options

If using the Menu Bar, normally hidden but is revealed by pressing the alt key, select Tools-Options.

If using the AppMenu button (3 horizontal lines) click that button, hover over Options and then click Options.

more options

I found and selected the Tools-Options. However, the Options screen shows across the top the following: General Display, Composition, Chat, Privacy, Security, Attachments, Advanced and Calendar. Then the body of the screen, but I don't know what to click on next. Sorry, I told you I was a novice. Thanks

more options

go to: Options-General - Clear the Checkbox for displaying the Start Page.

Well since this was a part of your question I just assumed you would figure out what to do when you got to options. The other thread that you posted on said you could not find option to click on General and Clear the Checkbox for displaying the Start Page.

more options

I got to Tools then the page says "Thunderbird Start Page" after I clicked on General ...

It then says: When Thunderbird Launches, show the Start Page in the message area. What do I do next? Please Help!

more options

Maybe I do not understand what you are trying to accomplish. i thought you did not want to see the start page. If so uncheck that option.

If not state what your issue is.

more options

I got to the Start Page - I just need to know what to do next on this Page. In other words, what do I uncheck on this page in order to get my emails back which are now hidden by Thunderbird. Please take me step-by-step on this page. Thank you.

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!