Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Email not filtering correctly

  • 1 resposta
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

MrBBPrinter
MrBBPrinter
more options

TB version 38.4.0 When I create a new contact for a customer, the filter I use to move emails for client does not move the emails to my CUSTOMERS folder. But, if I add the contact using the "Add to Address Book" by selecting the empty star on an email, Thunderbird then moves any new emails properly.

I have hundreds of client emails in a CUSTOMER address book that work correctly except when the contact email address is manually created.

Question: What is Thunderbird looking at in an email to apply the filter?

TB version 38.4.0 When I create a new contact for a customer, the filter I use to move emails for client does not move the emails to my CUSTOMERS folder. But, if I add the contact using the "Add to Address Book" by selecting the empty star on an email, Thunderbird then moves any new emails properly. I have hundreds of client emails in a CUSTOMER address book that work correctly except when the contact email address is manually created. Question: What is Thunderbird looking at in an email to apply the filter?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re :if I add the contact using the "Add to Address Book" by selecting the empty star on an email, By default this will add the contact to the 'Personal Address Book'.

Please post an image of the filter you created. Tools > Message filters select the filter and click on 'Edit' This is the information required.