Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 3 respostas
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

outsider42
outsider42
more options

Almost every minute FF crashes with problems related to the plug-in-container, faulty module mozglue.dll Unfortunately my reporting always ends with: "There was a problem submitting your report" so none of the crashes are ever reported to Mozilla. Strange enough the only reports really getting out were not those with mozglue-errors. Guaranteed FF to crash is when I visit extratorrent.cc - most times a few seconds after opening the page the crash occurs. Sometimes I'm lucky and can type-in a search - latest then FF crashes. Crashes also occur also when I start FF in safe mode,

Almost every minute FF crashes with problems related to the plug-in-container, faulty module mozglue.dll Unfortunately my reporting always ends with: "There was a problem submitting your report" so none of the crashes are ever reported to Mozilla. Strange enough the only reports really getting out were not those with mozglue-errors. Guaranteed FF to crash is when I visit extratorrent.cc - most times a few seconds after opening the page the crash occurs. Sometimes I'm lucky and can type-in a search - latest then FF crashes. Crashes also occur also when I start FF in safe mode,
Capturas de pantalla anexas

All Replies (3)

kunalbidkar13
kunalbidkar13
more options

Please check this link ; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

hope this helps :)

outsider42
outsider42 Question owner
more options

Sorry - this wasn't helpful at all - it just describes how I came to making my question that you're answering.

Nevertheless, thanks for your effort!

Regards,

outsider42

FredMcD
FredMcD
more options

Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86

bp-462161dd-71bb-464c-9ad9-b3fba2151220

Signature mozilla

This is for Sumo's Related Bugs 1230740 NEW --- crash in mozilla::gfx::GetCairoSurfaceForSourceSurface

1025449 RESOLVED WORKSFORME crash in mozilla::gfx::GetCairoSurfaceForSourceSurface(mozilla::gfx::SourceSurface*, bool)

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29