Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

firefox reinstalls original version on computer boot

  • 1 resposta
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

hw1355
hw1355
more options

windows xp sp3. firefox crashes on web navigation using any version higher than 9.0.1. Past 2 weeks., firefox 9.0.1 reinstalls then updates on computer boot wiping out passwords, bookmarks and bookmark toolbar. Reinstall occurs once per week. any suggestions. Using Zone Alarm for firewall and configured to allow Firefox. Thanks

windows xp sp3. firefox crashes on web navigation using any version higher than 9.0.1. Past 2 weeks., firefox 9.0.1 reinstalls then updates on computer boot wiping out passwords, bookmarks and bookmark toolbar. Reinstall occurs once per week. any suggestions. Using Zone Alarm for firewall and configured to allow Firefox. Thanks

All Replies (1)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select Update. Check the settings.