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Why won't my computer download the newest version of firefox?

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  • Last reply by John99

JessieLeeRossman
JessieLeeRossman
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I keep getting notifications that there is a newer version of Mozilla available, but when I try to download the newest one it just pulled up a window that shows the Firefox logo an arrow and my apps icon

I keep getting notifications that there is a newer version of Mozilla available, but when I try to download the newest one it just pulled up a window that shows the Firefox logo an arrow and my apps icon

All Replies (1)

John99
John99
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Hi JessieLee, It does look like your Firefox is out of date.

You appear to be using Fx41 you should be on Fx44 with Fx45 due out in a couple of weeks. It is unlikely but something could be messing with the information so check by using 

Menu {three bar icon) -> Help { (?) icon) -> About Firefox
  • What version does that show that you are using ?

Try to update Firefox by following these instructions:

Note the just checking the version would normally initiate an update. The article also explains how to check the update settings, or the alternative method is to download a full installable version from getfirefox.com as explained fully in