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firefox does not respond at bootup

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  • 6 views
  • Last reply by FredMcD

ervmiller
ervmiller
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I have installed a new verson of firefox and it stops at a page where on the top left of blank page it saya "firefox not responding"

I have installed a new verson of firefox and it stops at a page where on the top left of blank page it saya "firefox not responding"

All Replies (1)

FredMcD
FredMcD
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What is your computer system and Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.