Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Messages not visible in folders

  • 3 respostas
  • 1 has this problem
  • 6 views
  • Last reply by Matt

more options

On starting Thunderbird 45.0, the entire folder structure in the Inbox is visible, but not the messages. When we restart in Safe Mode, the messages are visible. I tried to restart after checking the boxes for "Disable all add-ons" and "Reset toolbars and controls" but the messages are still missing. Only "Continue in Safe Mode" works to reveal the messages.

On starting Thunderbird 45.0, the entire folder structure in the Inbox is visible, but not the messages. When we restart in Safe Mode, the messages are visible. I tried to restart after checking the boxes for "Disable all add-ons" and "Reset toolbars and controls" but the messages are still missing. Only "Continue in Safe Mode" works to reveal the messages.

All Replies (3)

more options

Safe mode imposes other conditions besides disabling add-ons and resetting the layout, so my best guess is that you must disable hardware acceleration in Tools/Options/Advanced/General.

more options

Hardware Acceleration was not activated.

more options

sbrow said

Hardware Acceleration was not activated.

Then turn it on... it is one of those setting that has no correct answer, just a best for most setting.