Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Digital Certificate for secure connection

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by Phoxuponyou

fabiorcosta
fabiorcosta
more options

Hi there You are my last chance to get this solved. I am from Brazil and trying to access a secure site for the Federal institution that regulates our Tax matters. My setup: MAC OSX last version (El CApitan). Firefox 46.0.1 I use Digital Certificate provided by a USB token. It uses safenet authentication client (https://serviceportal.safenet-inc.com ). While accessing the page (you can see the figure 1) I click on the ecac button and then on the middle right of the page where there is a button "certificado digital" (figure2). The site prompts me a window to choose the certificate I want to use (figure 3). I hit OK, the USB token light flashes (which means it has been accessed) and I am logged. See on figure 4 that I am completely authenticated with my data on top of the screen. The problem now starts: When I click in any option of the site I got the non secure warning with no option add an exception. The error code : SEC_ERROR_UNKNOWN_ISSUER (figure5)

Hi there You are my last chance to get this solved. I am from Brazil and trying to access a secure site for the Federal institution that regulates our Tax matters. My setup: MAC OSX last version (El CApitan). Firefox 46.0.1 I use Digital Certificate provided by a USB token. It uses safenet authentication client (https://serviceportal.safenet-inc.com ). While accessing the page (you can see the figure 1) I click on the ecac button and then on the middle right of the page where there is a button "certificado digital" (figure2). The site prompts me a window to choose the certificate I want to use (figure 3). I hit OK, the USB token light flashes (which means it has been accessed) and I am logged. See on figure 4 that I am completely authenticated with my data on top of the screen. The problem now starts: When I click in any option of the site I got the non secure warning with no option add an exception. The error code : SEC_ERROR_UNKNOWN_ISSUER (figure5)
Capturas de pantalla anexas

All Replies (1)

Phoxuponyou
Phoxuponyou
more options

Here's the in-depth help page: https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER.

You could be missing an intermediary certificate that you need to import to use this specialised certificate. Anything mentioned about that in the instructions for this certificate?

It is common to have to install signing authority files for the issuers of specialised certificates like this.