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with Mozilla, I cannot search for an item on costco.com

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  • 2 have this problem
  • 9 views
  • Last reply by FredMcD

jermusser
jermusser
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Using firefox Mozilla, I can go on costco.com website but unable to search for a product. I am unable to type in my desired product. Once I attempt to enter a name of product in search box, my computer freezes up and I have to shut the computer down. However, I can shop and order on Amazon using Mozilla with no problems.

I can shop on costco.com using Chrome, but I hate Chrome and love Firefox

Using firefox Mozilla, I can go on costco.com website but unable to search for a product. I am unable to type in my desired product. Once I attempt to enter a name of product in search box, my computer freezes up and I have to shut the computer down. However, I can shop and order on Amazon using Mozilla with no problems. I can shop on costco.com using Chrome, but I hate Chrome and love Firefox

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.