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How do I disable STARTLLS?

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  • 1 has this problem
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  • Last reply by Zenos

DMacleod
DMacleod
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When I try to send e-mails, I get the following error message:- "Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) smtp.ntlworld.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider." Any thoughts how I 'switch off STARTTLS'?

When I try to send e-mails, I get the following error message:- "Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) smtp.ntlworld.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider." Any thoughts how I 'switch off STARTTLS'?

Chosen solution

It's in the SMTP settings. Open Account Settings, go down to the last account, named "Outgoing Server (SMTP)". There you can select the offending SMTP set-up and edit it.

Look for "Connection Security" which is a drop-down. You probably need "None".

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All Replies (1)

Zenos
Zenos
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Chosen Solution

It's in the SMTP settings. Open Account Settings, go down to the last account, named "Outgoing Server (SMTP)". There you can select the offending SMTP set-up and edit it.

Look for "Connection Security" which is a drop-down. You probably need "None".

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