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I have 2 email accounts but folders are only visible in one how do I see the others

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  • Last reply by Toad-Hall

rodnog17
rodnog17
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I have a local provider account and a hotmail account listed in Thunderbird. Both accounts are operating correctly as I can send and receive from both. However only the hotmail account shows any folders. The other account shows Inbox only and if I make a new folder it doesn't appear. How do I get folders to appear?

I have a local provider account and a hotmail account listed in Thunderbird. Both accounts are operating correctly as I can send and receive from both. However only the hotmail account shows any folders. The other account shows Inbox only and if I make a new folder it doesn't appear. How do I get folders to appear?

Chosen solution

re :The other account shows Inbox only and if I make a new folder it doesn't appear.

Is this an imap mail account ? If yes, have you checked you are subscribed to see those missing folders. right click on the mail account name in left Folder Pane and select 'Subscribe'.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

re :The other account shows Inbox only and if I make a new folder it doesn't appear.

Is this an imap mail account ? If yes, have you checked you are subscribed to see those missing folders. right click on the mail account name in left Folder Pane and select 'Subscribe'.