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Firefox will not start after Systen Crash-Only get Crash Reporter

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Nasho23
Nasho23
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Win 10 Pro 64bit PC - After a System Crash, when I got it going FF would not Open > Crash Reporter only. After a number of attempts, I uninstalled, Removed Install Folder and Reinstalled FF. Tried to Open > Crash Reporter Only. Tried a number of times. Have read your support articles and none of those have worked. I feel it may be a Registry issue. Please help with this issue as I cannot work without FF. Thank You, Owen Carlton

Win 10 Pro 64bit PC - After a System Crash, when I got it going FF would not Open > Crash Reporter only. After a number of attempts, I uninstalled, Removed Install Folder and Reinstalled FF. Tried to Open > Crash Reporter Only. Tried a number of times. Have read your support articles and none of those have worked. I feel it may be a Registry issue. Please help with this issue as I cannot work without FF. Thank You, Owen Carlton

All Replies (1)

FredMcD
FredMcD
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What is your computer system and Firefox version?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.