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Yahoo mail does not work any longer with firefox (it's ok using ms edge)

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  • Last reply by Scribe

BeverleyS
BeverleyS
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Problem started a couple of evenings ago. The Yahoo mail page loads but then I can't access any of the e-mails as it takes too long to load. I also cannot access the settings or log in/out or Home drop downs. Yahoo Mail works fine using Chrome or MS Edge but then I get all the adds. Is this a Firefox problem...or a Yahoo problem??

Problem started a couple of evenings ago. The Yahoo mail page loads but then I can't access any of the e-mails as it takes too long to load. I also cannot access the settings or log in/out or Home drop downs. Yahoo Mail works fine using Chrome or MS Edge but then I get all the adds. Is this a Firefox problem...or a Yahoo problem??

All Replies (1)

Scribe
Scribe
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Hi, delete ALL references to Yahoo, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site (not from an old bookmark) again. Note: It may take a few minutes to complete the deletion.

If that doesn't help, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!