Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

hello conrad, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

philipp said

Name Firefox Version 52.0b2 Build ID 20170130065342 Update History Update Channel beta User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 OS Windows_NT 6.1 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled) Safe Mode true Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports Extensions Name Version Enabled ID Application Update Service Helper 1.0 true aushelper@mozilla.org Multi-process staged rollout 1.7 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org 360 Internet Protection 5.0.0.1005 false WebProtection@360safe.com Adblock Plus 2.8.2 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} HP Smart Web Printing 4.51 false smartwebprinting@hp.com Qualys BrowserCheck 1.9.20.1 false {7D2FB79E-E58C-4DB5-A36F-AC1C73967F4D} WOT 20151208 false {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7} Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL Renderer WebGL is currently disabled. WebGL2 Renderer WebGL is currently disabled. Hardware H264 Decoding No; Hardware video decoding disabled or blacklisted Audio Backend wasapi DirectWrite true (6.2.9200.21976) GPU #1 Active Yes Description NVIDIA GeForce GTX 650 Vendor ID 0x10de Device ID 0x0fc6 Driver Version 9.18.13.3788 Driver Date 5-19-2014 Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID 26503842 RAM 1024 Diagnostics ClearType Parameters Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 AzureCanvasAccelerated 0 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend cairo ClearType Parameters Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Decision Log HW_COMPOSITING blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled Important Modified Preferences Name Value accessibility.lastLoadDate 1486075343 accessibility.loadedInLastSession true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 2 browser.download.folderList 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.privatebrowsing.autostart true browser.sessionstore.upgradeBackup.latestBuildID 20140825202822 browser.startup.homepage http://www.theweathernetwork.com/weather/canada/manitoba/winnipeg|https://www.google.ca/?gws_rd=ssl browser.startup.homepage_override.buildID 20170130065342 browser.startup.homepage_override.mstone 52.0 browser.tabs.remote.disabled-for-a11y true browser.tabs.warnOnClose false dom.apps.lastUpdate.buildID 20160916101415 dom.apps.lastUpdate.mstone 49.0 dom.apps.reset-permissions true dom.ipc.plugins.asyncInit false dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 52.0 font.internaluseonly.changed false gfx.crash-guard.d3d11layers.appVersion 52.0 gfx.crash-guard.d3d11layers.deviceID 0x0fc6 gfx.crash-guard.d3d11layers.driverVersion 9.18.13.3788 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 0 gfx.direct3d.prefer_10_1 true gfx.driver-init.appVersion 42.0 gfx.driver-init.deviceID 0x0fc6 gfx.driver-init.driverVersion 9.18.13.3788 gfx.driver-init.feature-d2d true gfx.driver-init.feature-d3d11 true gfx.driver-init.status 2 media.benchmark.vp9.fps 194 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1458161778 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1471393661 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20170130065342 media.gmp-manager.lastCheck 1485997451 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1470866650 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.aec_log_dir C:\Users\Conrad\AppData\Local\Temp media.webrtc.debug.log_file C:\Users\Conrad\AppData\Local\Temp\WebRTC.log media.youtube-ua.override false network.cookie.prefsMigrated true network.http.spdy.enabled false network.predictor.cleaned-up true places.database.lastMaintenance 1485997703 places.history.expiration.transient_current_max_pages 122334 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP_Photosmart_C6200_series_(2).print_bgcolor false print.printer_HP_Photosmart_C6200_series_(2).print_bgimages false print.printer_HP_Photosmart_C6200_series_(2).print_colorspace print.printer_HP_Photosmart_C6200_series_(2).print_command print.printer_HP_Photosmart_C6200_series_(2).print_downloadfonts false print.printer_HP_Photosmart_C6200_series_(2).print_duplex 874 print.printer_HP_Photosmart_C6200_series_(2).print_edge_bottom 0 print.printer_HP_Photosmart_C6200_series_(2).print_edge_left 0 print.printer_HP_Photosmart_C6200_series_(2).print_edge_right 0 print.printer_HP_Photosmart_C6200_series_(2).print_edge_top 0 print.printer_HP_Photosmart_C6200_series_(2).print_evenpages true print.printer_HP_Photosmart_C6200_series_(2).print_footercenter print.printer_HP_Photosmart_C6200_series_(2).print_footerleft &PT print.printer_HP_Photosmart_C6200_series_(2).print_footerright &D print.printer_HP_Photosmart_C6200_series_(2).print_headercenter print.printer_HP_Photosmart_C6200_series_(2).print_headerleft &T print.printer_HP_Photosmart_C6200_series_(2).print_headerright &U print.printer_HP_Photosmart_C6200_series_(2).print_in_color true print.printer_HP_Photosmart_C6200_series_(2).print_margin_bottom 0.5 print.printer_HP_Photosmart_C6200_series_(2).print_margin_left 0.5 print.printer_HP_Photosmart_C6200_series_(2).print_margin_right 0.5 print.printer_HP_Photosmart_C6200_series_(2).print_margin_top 0.5 print.printer_HP_Photosmart_C6200_series_(2).print_oddpages true print.printer_HP_Photosmart_C6200_series_(2).print_orientation 0 print.printer_HP_Photosmart_C6200_series_(2).print_page_delay 50 print.printer_HP_Photosmart_C6200_series_(2).print_paper_data 1 print.printer_HP_Photosmart_C6200_series_(2).print_paper_height 11.00 print.printer_HP_Photosmart_C6200_series_(2).print_paper_name print.printer_HP_Photosmart_C6200_series_(2).print_paper_size_type 0 print.printer_HP_Photosmart_C6200_series_(2).print_paper_size_unit 0 print.printer_HP_Photosmart_C6200_series_(2).print_paper_width 8.50 print.printer_HP_Photosmart_C6200_series_(2).print_plex_name print.printer_HP_Photosmart_C6200_series_(2).print_resolution 379 print.printer_HP_Photosmart_C6200_series_(2).print_resolution_name print.printer_HP_Photosmart_C6200_series_(2).print_reversed false print.printer_HP_Photosmart_C6200_series_(2).print_scaling 0.90 print.printer_HP_Photosmart_C6200_series_(2).print_shrink_to_fit false print.printer_HP_Photosmart_C6200_series_(2).print_to_file false print.printer_HP_Photosmart_C6200_series_(2).print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_C6200_series_(2).print_unwriteable_margin_left 0 print.printer_HP_Photosmart_C6200_series_(2).print_unwriteable_margin_right 0 print.printer_HP_Photosmart_C6200_series_(2).print_unwriteable_margin_top 0 print.printer_HP_Photosmart_C6200_series.print_bgcolor false print.printer_HP_Photosmart_C6200_series.print_bgimages false print.printer_HP_Photosmart_C6200_series.print_colorspace print.printer_HP_Photosmart_C6200_series.print_command print.printer_HP_Photosmart_C6200_series.print_downloadfonts false print.printer_HP_Photosmart_C6200_series.print_duplex 0 print.printer_HP_Photosmart_C6200_series.print_edge_bottom 0 print.printer_HP_Photosmart_C6200_series.print_edge_left 0 print.printer_HP_Photosmart_C6200_series.print_edge_right 0 print.printer_HP_Photosmart_C6200_series.print_edge_top 0 print.printer_HP_Photosmart_C6200_series.print_evenpages true print.printer_HP_Photosmart_C6200_series.print_footercenter print.printer_HP_Photosmart_C6200_series.print_footerleft &PT print.printer_HP_Photosmart_C6200_series.print_footerright &D print.printer_HP_Photosmart_C6200_series.print_headercenter print.printer_HP_Photosmart_C6200_series.print_headerleft &T print.printer_HP_Photosmart_C6200_series.print_headerright &U print.printer_HP_Photosmart_C6200_series.print_in_color true print.printer_HP_Photosmart_C6200_series.print_margin_bottom 0.5 print.printer_HP_Photosmart_C6200_series.print_margin_left 0.5 print.printer_HP_Photosmart_C6200_series.print_margin_right 0.5 print.printer_HP_Photosmart_C6200_series.print_margin_top

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hello Fred Using this method works. I am now getting the full web page, but the problem still exists. I posted the troubleshooting information to Phillip as he requested. Hope this might be helpful for you. Thanks Conrad

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

many thanks conrad. when you said in your original post that the latest update caused it, do you know which version you were on before (51 release candidate or 52.0b1)? if you are not sure, could you please test for us if Firefox 52.0b1 is behaving the same - you could download it from http://archive.mozilla.org/pub/firefox/releases/51.0b1/win32/en-US/Firefox%20Setup%2051.0b1.exe

i think ultimately an update for your graphics driver would help, but i would ask you to keep the current one for now, until we have pinned down the exact code-change that caused this problem to appear, so that we can generally fix it for other potentially affected users as well...

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

philipp said

many thanks conrad. when you said in your original post that the latest update caused it, do you know which version you were on before (51 release candidate or 52.0b1)? if you are not sure, could you please test for us if Firefox 52.0b1 is behaving the same - you could download it from http://archive.mozilla.org/pub/firefox/releases/51.0b1/win32/en-US/Firefox%20Setup%2051.0b1.exe i think ultimately an update for your graphics driver would help, but i would ask you to keep the current one for now, until we have pinned down the exact code-change that caused this problem to appear, so that we can generally fix it for other potentially affected users as well...

Hello Phillip. Did as requested. Firefox started fine. Closed the program then restarted again. Took a few seconds to initialize as auto updated and then back to the same problem. I am continuing to start the program in "safe made" as suggested by Fred McD and will try his suggestion removing addons. Thanks for your support.

FredMcD said

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A) In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox. Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them. If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Hello Fred. Did as you requested and that solved the issue. The addon in question is my antivirus program I have been running for a few years now. As copied from that page.......

360 Internet Protection 5.0.0.1005 Latest update, Dec 7,2016.

The extension will keep you away from phishing and malware sites.This extension is web threat protection of 360 Total Security for Firefox. It's based on the cloud malicious URL database of 360 cloud security center. It can identify malicious URL in real-time and protect you from web threats. The capabilities of anti-fraud, anti-phishing and anti-malicious URL will be enabled once installed. Note: 1. You need to install latest 360 Total Security to have the above functions. 2. Support Windows Version of 360 Total Security only.

Seems there is a stability issue here. Does that solve the problem? Will there be a fix for this? Thanks for your support.

Conrad

Official Website: http://www.360totalsecurity.com/

conradr said

philipp said

many thanks conrad. when you said in your original post that the latest update caused it, do you know which version you were on before (51 release candidate or 52.0b1)? if you are not sure, could you please test for us if Firefox 52.0b1 is behaving the same - you could download it from http://archive.mozilla.org/pub/firefox/releases/51.0b1/win32/en-US/Firefox%20Setup%2051.0b1.exe i think ultimately an update for your graphics driver would help, but i would ask you to keep the current one for now, until we have pinned down the exact code-change that caused this problem to appear, so that we can generally fix it for other potentially affected users as well...

Hello Phillip. Did as requested. Firefox started fine. Closed the program then restarted again. Took a few seconds to initialize as auto updated and then back to the same problem. I am continuing to start the program in "safe made" as suggested by Fred McD and will try his suggestion removing addons. Thanks for your support.

Hello Phillip. Did as Fred requested and that solved the issue. The addon in question is my antivirus program I have been running for a few years now. As copied from that addon page.......

360 Internet Protection 5.0.0.1005 Latest update, Dec 7,2016.

The extension will keep you away from phishing and malware sites.This extension is web threat protection of 360 Total Security for Firefox. It's based on the cloud malicious URL database of 360 cloud security center. It can identify malicious URL in real-time and protect you from web threats. The capabilities of anti-fraud, anti-phishing and anti-malicious URL will be enabled once installed. Note: 1. You need to install latest 360 Total Security to have the above functions. 2. Support Windows Version of 360 Total Security only.

Seems there is a stability issue here. Does that solve the problem? Will there be a fix for this? Thanks for your support.

Conrad

thanks - this addon depends on an npapi plugin, which will no longer work in firefox 52 and onwards, so at the moment i'd recommend that you totally remove it. "360 Total Security" would need to re-architect that extension for modern firefox versions: https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

in any case i have filed https://bugzilla.mozilla.org/show_bug.cgi?id=1336635 for us to figure out how to deal with this breakage.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem; https://support.mozilla.org/en-US/questions/1156286#answer-959722

This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Thanks to Fred an Phillip for solving the problem. Don't have to use Internet Explorer! Way to go! and Thanks.

Conrad