Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Why, when printing from a webpage to .pdf the printed page is blank

  • 1 resposta
  • 3 have this problem
  • 1 view
  • Last reply by guigs

phenchie
phenchie
more options

e.g printing a bank statement from the print option on the website.

A new secure page opens, asking to choose printer. I choose either Do.pdf or microsotf print to pdf. Save the file on pc - the page is always blank. Works fine in EDGE, ffs EDGE....

e.g printing a bank statement from the print option on the website. A new secure page opens, asking to choose printer. I choose either Do.pdf or microsotf print to pdf. Save the file on pc - the page is always blank. Works fine in EDGE, ffs EDGE....

All Replies (1)

guigs
guigs
more options

There are a couple of troubleshooting steps that I would recommend right away:

  1. Please make sure that Firefox is up to date, then try another version of Firefox Update Firefox to the latest version
  2. Check your printer for any errors by running Run Printer troubleshooter, the windows forums recommend these steps https://support.microsoft.com/en-us/i.../fix-printer-problems
  3. If there is still an issue after troubleshooting the saved printer settings and following these troubleshooting steps in the Firefox preferences: Fix printing problems in Firefox
  4. Lastly, try a new profile, create a new Firefox profile by starting it from Profile Manager - Create, remove or switch Firefox profiles (reference: https://support.mozilla.org/en-US/questions/1155797)

Please do post back with any questions about these troubleshooting steps, I am happy to help, as are others in the forum :-)