Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird will not accept my username & p/wd for a new acc.

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

I have installed Thunderbird on my computer and added a Bigpond email account but when I try to add my gmail account I am told that the username and/or password is incorrect yet I can log into Google mail with that password and username without a problem.

I have installed Thunderbird on my computer and added a Bigpond email account but when I try to add my gmail account I am told that the username and/or password is incorrect yet I can log into Google mail with that password and username without a problem.

All Replies (1)

more options

Does the new account dialog tell you that the setting have been found?

Most account setup problems are causes by anti virus products that think they are scanning mail and totally mung the setup, or block Thunderbird because it is not allowed internet access in the firewall.

The firewall issue is usually defined by Thunderbird not being able to look up the gmail or other mail server settings.