Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Non downloadable file

  • 9 respostas
  • 1 has this problem
  • 5 views
  • Last reply by Shadow110

more options

I am trying to install Firefox onto a new computer but all of the download links keep giving me a text file only. I am not able to get the "run" option to download the file. My options are to "Open" or "Save As". Either option ends up opening up a text file in notepad.

I am trying to install Firefox onto a new computer but all of the download links keep giving me a text file only. I am not able to get the "run" option to download the file. My options are to "Open" or "Save As". Either option ends up opening up a text file in notepad.

All Replies (9)

more options
more options

I still get the same problem :(

more options

Download directly from https://firefox.com

more options

It seems to be an issue with Microsoft Edge or my computer as I just tried downloading a different app and have the same problem.

more options

Where did you initially download Firefox or is this the first time you are trying to download v57? If you already have an existing installation of Firefox, you can go to the 3-bar menu -> (?) -> About Firefox to manually check for an update.

What happens if you click `Save as`? Can you rename the file to FirefoxInstaller.exe then try to open it then? This sounds like odd behavior.

more options

Ok, download with Internet Explorer 11, and it should work then. Mark as solution if this fixed your problem!

more options

Use this one for the full Installer, it also can just do updates. https://www.mozilla.org/firefox/all/

Do not run the file, save it.

Please let us know if this solved your issue or if need further assistance.

more options

Yes! It would be nice if the "recommended" browser Microsoft gives you actually works. Thank you!

more options

bugaboo88 said

Yes! It would be nice if the "recommended" browser Microsoft gives you actually works. Thank you!

That's true. Seamonkey works well if can get it https://www.seamonkey-project.org/ used to be part of Mozilla.