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saved passwords are missing

  • 3 respostas
  • 1 has this problem
  • 2 views
  • Last reply by 3in1control

3in1control
3in1control
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My entire saved passwords list is complete gone.... is their a Norton issue that would have caused this. I think I received Norton error 3048.3, and it asked me to remove and reinstall Norton, which I did thinking that's why my saved passwords weren't populating anymore... but, I use Firefox's password control not Nortons... what happened to my saved password file, that Firerfox can't locate any longer?

Please help!!

Thanks, Michael

My entire saved passwords list is complete gone.... is their a Norton issue that would have caused this. I think I received Norton error 3048.3, and it asked me to remove and reinstall Norton, which I did thinking that's why my saved passwords weren't populating anymore... but, I use Firefox's password control not Nortons... what happened to my saved password file, that Firerfox can't locate any longer? Please help!! Thanks, Michael

All Replies (3)

3in1control
3in1control Question owner
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it looks like my "login.json" file with my password is corrupt... the file is now named "login.json.corrupt"

Can that file be repaired?

Shadow110
Shadow110
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3in1control said

it looks like my "login.json" file with my password is corrupt... the file is now named "login.json.corrupt" Can that file be repaired?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile Yes and no, depends. See what you can do with the above URL, new Profile is already made.

Please let us know if this solved your issue or if need further assistance.

3in1control
3in1control Question owner
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Pkshadow said

3in1control said
it looks like my "login.json" file with my password is corrupt... the file is now named "login.json.corrupt" Can that file be repaired?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile Yes and no, depends. See what you can do with the above URL, new Profile is already made.

Please let us know if this solved your issue or if need further assistance.

I didn't see anything that would help correct the problem. No older lonins.json file that remotely current.

The corrupted version of the file, isn't repairable?