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Normal keys call firefox functions and mouse wheel zooms instead of scrolls

  • 2 respostas
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

slashusr
slashusr
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Intermittently, without apprent cause, all keystrokes either call in-buit Firefox functions (ctrl-h, ctrl-f, etc) or produce no letters at all in text fields; mouse wheel stops scrolling and start zooming in an out instead; every link normally opening in same tab/window opens new tab/window instead.

It's as if the CTRL key were being held down for every keystroke. I have to restart in safe mode and I have no add ons to disable anyway...

Does anyone else have this problem?

Intermittently, without apprent cause, all keystrokes either call in-buit Firefox functions (ctrl-h, ctrl-f, etc) or produce no letters at all in text fields; mouse wheel stops scrolling and start zooming in an out instead; every link normally opening in same tab/window opens new tab/window instead. It's as if the CTRL key were being held down for every keystroke. I have to restart in safe mode and I have no add ons to disable anyway... Does anyone else have this problem?

All Replies (2)

Shadow110
Shadow110
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Try creating a new Profile and if still have the issue : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If that fixes the issue running the new profile then : https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If fails : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.

Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this. If it doesn't help then close and restart Firefox or reboot the computer.