Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox version 57.0.4 - Policy violation error from symantec during firefox launch, crash reporter & data upload & health reporter is disabled. Please suggest.

  • 5 respostas
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I am working on packaging Mozilla Firefox 57.0.4 ESR. Disabled data upload, crash reporter and health reporter using configuration file. During the launch of firefox I am seeing a popup from antivirus software that uploading data is disabled using firefox. What exactly Firefox is trying to upload and how can I disable it? I had used the same configuration settings earlier version with no issues. Please suggest. Thanking you in advance.

I am working on packaging Mozilla Firefox 57.0.4 ESR. Disabled data upload, crash reporter and health reporter using configuration file. During the launch of firefox I am seeing a popup from antivirus software that uploading data is disabled using firefox. What exactly Firefox is trying to upload and how can I disable it? I had used the same configuration settings earlier version with no issues. Please suggest. Thanking you in advance.

All Replies (5)

more options

Mozilla Firefox 57.0.4 ESR Doesn't exist!

Current ESR is 52 and later this year the next ESR version will be 60.

more options

ohh sorry, its Firefox 57.0.4 RR not ESR.

more options

I would first investigate your A/V as that message came from it.

more options

Where in Firefox so you see Firefox 57.0.4 RR ??

Is that a custom build of Firefox, which might be noted in the About Firefox window which is available from the Help menu. I have never before heard of a RR version, sorry.

Please provide a screenshot of that Firefox 57.0.4 RR designation.


See this support article about creating a screenshot. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.