Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Help--updated T-Bird won't open original profile.

  • 3 respostas
  • 1 has this problem
  • 13 views
  • Last reply by lauraj40

lauraj40
lauraj40
more options

Opened t-bird for first time after update (5/1). it acted as if a completely new install. No accounts or mail folders. I found the "old" profile, saved it to USB, removed any and all files related to thunderbird. Installed completely clean t-bird, ran all updates, replaced the new profile folder with the old one...re-opened...no change. does not see/open the profile. I am using Windows XP PRO SP3. suggestions? (no..I am not changing my OS)

Opened t-bird for first time after update (5/1). it acted as if a completely new install. No accounts or mail folders. I found the "old" profile, saved it to USB, removed any and all files related to thunderbird. Installed completely clean t-bird, ran all updates, replaced the new profile folder with the old one...re-opened...no change. does not see/open the profile. I am using Windows XP PRO SP3. suggestions? (no..I am not changing my OS)

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :Installed completely clean t-bird, ran all updates, replaced the new profile folder with the old one.

The 'profile.ini' file has no knowledge about the 'profile name' folder which you inserted. It is expecting to find the new default profile, which you just deleted, so therefore it cannot find any profile.

The usual method, is to copy all the 'Contents' - all files and folders - of the backup 'profile name' folder. The paste then into the new default 'profile name' folder overwriting all the default files and folders with all the copied ones from backup.

So it is still using the new default profile name, but it now contains all your old profile name contents.

But you could try the following where you edit the 'profiles.ini' file to point to the new 'profile name' which you inserted.

Exit Thunderbird. The 'profile.ini' file is located in the 'Roaming'/'Thunderbird' folder. Same place as the 'Profiles' folder. It will probably have the new default profile name which it is expecting to find.

  • Open 'profiles.ini' file using 'Notepad'.
  • Change the 'profile name' to the one you have inserted.
  • SAve the file.
  • Start Thunderbird.

More info: http://kb.mozillazine.org/Profiles.ini_file

lauraj40
lauraj40 Question owner
more options

Sorry, I forgot to say that I opened the profile.Ini file in windows notes and put in the correct “Old” profile name and saved it . Just checked the INI file and it does show the correct profile name . I will try another reinstall with moving just the files inside the profile folder and leaving the new profile name in both files

lauraj40 modificouno o

lauraj40
lauraj40 Question owner
more options

Re-installed program and moved profile files over to new folder as you suggested. Didn’t work. Still opens asking if I would like a new email address and to configure account .