Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant turn off 2fa, want to transfer it to new device.

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by mr.brit

more options

I have turned on 2FA for Firefox sync, but i now need to transfer my authenticator to another device.

There is no option to add devices which would make this much easier.

There is the option to disable 2fa, however nothing happens when you click on the disable button (i have tried from different devices).

How can I transfer my sync 2fa to another device?

I have turned on 2FA for Firefox sync, but i now need to transfer my authenticator to another device. There is no option to add devices which would make this much easier. There is the option to disable 2fa, however nothing happens when you click on the disable button (i have tried from different devices). How can I transfer my sync 2fa to another device?

Chosen solution

Thanks for answering. Firstly 2FA - two factor authentication. It's an absolute must for syncing this kind of data. Its only on release to a few users unless you add it...please Google it and turn on for as many sites/apps as possible...just some free advice.

Secondly, I solved the problem by looking at the logs as you suggested, got bored and then just creating a new Firefox profile with no add ons let me disable it from there.

This may also help https://blog.mozilla.org/services/2018/05/22/two-step-authentication-in-firefox-accounts/

Thanks anyway Mr.Brit

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Hi, 1st of all have no idea what a 2FA is. Firefox Support Volunteers do not have access to any of the Sync Data. Or files or...

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. Please set at the bottom of the form to keep for a Week from only keep for a day. https://pastebin.mozilla.org/

more options

Chosen Solution

Thanks for answering. Firstly 2FA - two factor authentication. It's an absolute must for syncing this kind of data. Its only on release to a few users unless you add it...please Google it and turn on for as many sites/apps as possible...just some free advice.

Secondly, I solved the problem by looking at the logs as you suggested, got bored and then just creating a new Firefox profile with no add ons let me disable it from there.

This may also help https://blog.mozilla.org/services/2018/05/22/two-step-authentication-in-firefox-accounts/

Thanks anyway Mr.Brit