Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Why do I receive "configuration could not be verified" when setting up an existing hotmail account.

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by Matt

Blagron
Blagron
more options

Last week I set up my hotmail account on Thunderbird using a laptop running Ubuntu and everything worked. However, when I try to set up the same account on Thunderbird using a laptop running Windows 10 Pro I get "Configuration could not be verified - is the username and password wrong?".

I am 100% sure my username and password is correct, and I have since logged into my hotmail account to confirm.

I am running Windows 10 Pro and Thunderbird v60.0.

I do not know why this is happening, and I would really like to use Thunderbird. Please help!

Thank you,

Aaron

Last week I set up my hotmail account on Thunderbird using a laptop running Ubuntu and everything worked. However, when I try to set up the same account on Thunderbird using a laptop running Windows 10 Pro I get "Configuration could not be verified - is the username and password wrong?". I am 100% sure my username and password is correct, and I have since logged into my hotmail account to confirm. I am running Windows 10 Pro and Thunderbird v60.0. I do not know why this is happening, and I would really like to use Thunderbird. Please help! Thank you, Aaron

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Last time a saw this in person I was setting up a friends hotmail account. I had to turn of something called sonar in hos nortons product to get the account setup working as it should.