Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't send email. Code 4.7.1. All parameters checked, anti-virus deactivated didn't help

  • 1 resposta
  • 1 has this problem
  • 5 views
  • Last reply by Matt

RachelFB
RachelFB
more options

On my father-in-law laptop, suddenly couldn't send his emails anymore. I've checked the potential issues (anti-virus, parameters) and have alsore-installed his account. Still not working. Same error message: code 4.7.1 - Sender address rejected: Access denied. Any outdated programs could do that? Any other reasons? Should I desintalled Thunderbird completely to re-install it? Thanks for your help!

On my father-in-law laptop, suddenly couldn't send his emails anymore. I've checked the potential issues (anti-virus, parameters) and have alsore-installed his account. Still not working. Same error message: code 4.7.1 - Sender address rejected: Access denied. Any outdated programs could do that? Any other reasons? Should I desintalled Thunderbird completely to re-install it? Thanks for your help!

Matt modificouno o

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

My guess is that the SMTP server is not set to use a password.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.