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Error appears claiming TB failed to connect to pop3.mydomain, However, that is not my mail server: why is TB trying to connect to a guessed (wrong) server?

  • 3 respostas
  • 1 has this problem
  • 6 views
  • Last reply by christ1

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Not sure what's triggering it, but sometimes when I start TB, it throws an error saying it failed to connect to "imap.mydomainname" or "pop3.mydomainname", but my mail server host is NOT named 'pop3' nor 'imap'. It's like TB is guessing a wrong name and attempting to connect, even though the correct name is configured.

Not sure what's triggering it, but sometimes when I start TB, it throws an error saying it failed to connect to "imap.mydomainname" or "pop3.mydomainname", but my mail server host is NOT named 'pop3' nor 'imap'. It's like TB is guessing a wrong name and attempting to connect, even though the correct name is configured.

All Replies (3)

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Thunderbird is using what's in your account settings.

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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um, sorry, it's not: Requested troubleshooting data below. Note: I haven't seen the error in a few days, but pretty certain the error referenced "pop.hughes.name" rather than "shawn.hughes.name". Since dot name is such a stupid TLD (yeah, I fell for it and have regretted it since), perhaps it's a use case not anticipated by TB dev's.

 Application Basics
   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.mxes.net:443, SSL, passwordCleartext
     OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, true
     OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
     OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
     OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
     OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
   account4:
     INCOMING: account4, , (imap) kefka.asoshared.com:993, SSL, passwordCleartext
     OUTGOING: , kefka.asoshared.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) shawn.hughes.name:995, SSL, passwordCleartext
     OUTGOING: , in.mailjet.com:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , simply.asoshared.com:465, SSL, passwordCleartext, false
   account6:
     INCOMING: account6, , (imap) shawn.hughes.name:993, SSL, passwordCleartext
     OUTGOING: , in.mailjet.com:587, alwaysSTARTTLS, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) simply.asoshared.com:993, SSL, passwordCleartext
     OUTGOING: , simply.asoshared.com:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (imap) simply.asoshared.com:993, SSL, passwordCleartext
     OUTGOING: , simply.asoshared.com:465, SSL, passwordCleartext, true
   account12:
     INCOMING: account12, , (none) Local Folders, plain, passwordCleartext
   account13:
     INCOMING: account13, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account14:
     INCOMING: account14, , (imap) imap.googlemail.com:993, SSL, OAuth2
     OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true
   account16:
     INCOMING: account16, , (imap) kefka.asoshared.com:993, SSL, passwordCleartext
     OUTGOING: , in-v3.mailjet.com:587, alwaysSTARTTLS, passwordEncrypted, true
   account18:
     INCOMING: account18, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-7568a312-974f-4b46-9d94-8b0980180119 (1/19/2018)
   https://crash-stats.mozilla.com/report/index/bp-376027b1-82f3-465c-bdd0-da7370180109 (1/9/2018)
   https://crash-stats.mozilla.com/report/index/bp-be64c725-46b7-4428-a58f-bdd770170514 (5/14/2017)
   https://crash-stats.mozilla.com/report/index/bp-b8b91f25-d1ce-4a1d-b9f4-140102170117 (1/17/2017)
   https://crash-stats.mozilla.com/report/index/bp-97ed5c27-5d80-4abc-a2f2-0f17e2161123 (11/23/2016)
 Extensions
   gContactSync, 3.0.0, true, gContactSync@pirules.net
   Identity Chooser, 1.9.4, true, identitychooser@janek.org
   ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   tasks and mails, 2.5, true, {c7adabc0-01aa-11df-8a39-0800200c9a66}
   Contact Tabs, 2.6.4, false, contacttabs@janek.org
   Lightning, 6.2.3, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.d3d11layers.appVersion: 45.5.1
     gfx.crash-guard.d3d11layers.deviceID: 0x2a02
     gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.1867
     gfx.crash-guard.d3d11layers.feature-d2d: false
     gfx.crash-guard.d3d11layers.feature-d3d11: false
     gfx.crash-guard.status.d3d11layers: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 82feb41c-6b19-42f6-8fc6-9231dadb978
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1542051657
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.npadobeaamdetect: 0
     plugin.state.npauthz: 0
     plugin.state.npcidetect: 0
     plugin.state.npctrl: 0
     plugin.state.npgeplugin: 0
     plugin.state.npspwrap: 0
     plugin.state.npvlc: 0
     print.printer_\\ARM\HP_LaserJet_1200_Series_PCL_5.print_bgcolor: false
      --- remaining printers deleted due to exceeding 10,000 character limit in post dialog.
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Can you post a screenshot of the error message when you get one? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

There's nothing wrong with the .name TLD. Thunderbird doesn't care about the name anyway, the domain name ultimately get's resolved by the authoritative DNS server for that domain.

I don't know why you'd get an error message with a different host name, but I somehow doubt this is related to Thunderbird. It could be related to a DNS issue, but that's just speculation at this point.