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filter is deleting mail that is not specified to be filtered

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  • Last reply by Matt

kjbowles1
kjbowles1
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if I look in the filter log, I see confirmation that the items have repeatedly been deleted, but are not from senders that are set up to be filtered. Help! below copied from filter log 

[1/14/2019, 3:29:57 PM] Applied filter "BLOCK LIST" to message from report@spotcrime.com - SpotCrime Weekly Alert - January 13, 2019 at 1/13/2019, 12:50:29 PM deleted

[1/14/2019, 3:30:05 PM] Applied filter "BLOCK LIST" to message from <myuncchart@unchealth.unc.edu> - New Message Available in My UNC Chart [***messageID:15486228***] at 1/14/2019, 11:00:57 AM deleted

[1/14/2019, 3:33:09 PM] Applied filter "BLOCK LIST" to message from <QAMyQuestSupport@questdiagnostics.com> - Welcome to MyQuest™ at 1/11/2019, 1:15:11 PM deleted

[1/14/2019, 3:33:09 PM] Applied filter "BLOCK LIST" to message from <Services@QuestDiagnostics.com> - Thank you at 1/11/2019, 1:09:36 PM deleted

[1/14/2019, 3:33:09 PM] Applied filter "BLOCK LIST" to message from <Services@QuestDiagnostics.com> - Registration Email Confirmation at 1/11/2019, 1:05:45 PM deleted

if I look in the filter log, I see confirmation that the items have repeatedly been deleted, but are not from senders that are set up to be filtered. Help! below copied from filter log [1/14/2019, 3:29:57 PM] Applied filter "BLOCK LIST" to message from report@spotcrime.com - SpotCrime Weekly Alert - January 13, 2019 at 1/13/2019, 12:50:29 PM deleted [1/14/2019, 3:30:05 PM] Applied filter "BLOCK LIST" to message from <myuncchart@unchealth.unc.edu> - New Message Available in My UNC Chart [***messageID:15486228***] at 1/14/2019, 11:00:57 AM deleted [1/14/2019, 3:33:09 PM] Applied filter "BLOCK LIST" to message from <QAMyQuestSupport@questdiagnostics.com> - Welcome to MyQuest™ at 1/11/2019, 1:15:11 PM deleted [1/14/2019, 3:33:09 PM] Applied filter "BLOCK LIST" to message from <Services@QuestDiagnostics.com> - Thank you at 1/11/2019, 1:09:36 PM deleted [1/14/2019, 3:33:09 PM] Applied filter "BLOCK LIST" to message from <Services@QuestDiagnostics.com> - Registration Email Confirmation at 1/11/2019, 1:05:45 PM deleted

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Matt
Matt
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  • Top 10 Contributor
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perhaps you could post the actual filter. My guess is it contains some sort of logic error like blocking all mail where the from contains "edu" or "service".

BLocklists become totally unmanageable and it is for this reason Thunderbirdc has no automatic one. It is also a common fallacy that spam can be managed by blocklists. Never going to happen successfully. All folk do is make a job for themselves maintaining something the computer was designed to do, or a simple unsubscribe email or web visit to the address in the email would fix permanently.