We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot invoke duplicate email remover.

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by bd64kcmo

more options

email remover was apparently removed in program updates. Downloaded new June 2018 tool, but it's a big mystery on where to look for it on T-Bird dashboard, and what to do with it once located. When I open the downloaded file, T-Bird creates an email!

Cannot invoke duplicate email removal tool. Totally lacking follow-through. BD

email remover was apparently removed in program updates. Downloaded new June 2018 tool, but it's a big mystery on where to look for it on T-Bird dashboard, and what to do with it once located. When I open the downloaded file, T-Bird creates an email! Cannot invoke duplicate email removal tool. Totally lacking follow-through. BD

All Replies (2)

more options

Is this the add-on? Did you install the downloaded xpi according to these instructions?

more options

There were NO other instructions on what to do with the xpi once it was downloaded. "Add-ons" was not helpful at all.

The filename is remove_duplicate_messages_alternate-0.3.17b1-tb.xpi which works with Thunderbird 31.0 - 60.*. (the other only works with Ver 5 to 32). I tried again, making sure it was downloaded to the C drive download directory. When I clicked on it, it opened a compose email GUI.

The URL https://addons.thunderbird.net/en-US/thunderbird/search/?q=remove_duplicate_messages&cat=1%2C0&appver=&platform= did not instruct the user on what to do once downloaded. When I opened the file from the lower left of the GUI window, it opened a "compose message" AGAIN!

Few who use T-Bird should be expected to know where to look. I appreciate you showing me but I certainly did not know about addons.thunderbird.net. Previous versions' instructions were much more transparent, and I was successful in loading and launching the duplicate removal tool. But for some reason it got stripped from this version 60 of T-Bird.