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cannot logon to my yahoo account using firefox or Edge browsers

  • 1 resposta
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Sid
Sid
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something happened and I cannot logon to my Yahoo email using my Firefox browser. I have had it for years. My wife has a Yahoo account and she doesn't have a problem logging on. I can even logon to her account on my computer, but not my account. I can go to the Yahoo website, use my logon ID, but it never lets me put in my P/W, instead it gets hijacked to AT&T logon which is my internet provider account. That logon will only take me to the AT&T account. It's driving me crazy. I can logon to my account on my iPhone, just the computer is driving me nuts. What do you think is the problem??

Sid

something happened and I cannot logon to my Yahoo email using my Firefox browser. I have had it for years. My wife has a Yahoo account and she doesn't have a problem logging on. I can even logon to her account on my computer, but not my account. I can go to the Yahoo website, use my logon ID, but it never lets me put in my P/W, instead it gets hijacked to AT&T logon which is my internet provider account. That logon will only take me to the AT&T account. It's driving me crazy. I can logon to my account on my iPhone, just the computer is driving me nuts. What do you think is the problem?? Sid

All Replies (1)

FredMcD
FredMcD
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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.