Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird upgrade from 68.0 (32 bit) to 68.1 (64 bit)

  • 3 respostas
  • 2 have this problem
  • 10 views
  • Last reply by horseybob

more options

Windows 10 with latest updates. I upgraded to 68.1 and I note that the 64 bit version has installed itself (the upgrade to 68.0 was still 32 bit). In the process Thunderbird has lost all my mails and accounts. How can I retrieve everything to import into 68.1? Any advice would be much appreciated. In the meantime I am still using 68.0

Windows 10 with latest updates. I upgraded to 68.1 and I note that the 64 bit version has installed itself (the upgrade to 68.0 was still 32 bit). In the process Thunderbird has lost all my mails and accounts. How can I retrieve everything to import into 68.1? Any advice would be much appreciated. In the meantime I am still using 68.0

Chosen solution

Solved this one myself. It's a question of profiles. Help > Troubleshooting Information. Click on Profiles and set the default profile to my previous and Hey presto!

For those in Thunderbird that ever read this, this is a really annoying problem (use of multiple profiles) that I also encountered with Firefox upgrade to 68. It would have been so much easier if this change had been well communicated.

Issue now closed.

Ler a resposta no contexto 👍 0

All Replies (3)

more options

Chosen Solution

Solved this one myself. It's a question of profiles. Help > Troubleshooting Information. Click on Profiles and set the default profile to my previous and Hey presto!

For those in Thunderbird that ever read this, this is a really annoying problem (use of multiple profiles) that I also encountered with Firefox upgrade to 68. It would have been so much easier if this change had been well communicated.

Issue now closed.

more options

Information like this helps improve our support. So Thank you for reporting this.

more options

But my installation of TB 68.1 won't let me open the troubleshooting menu. Nor Options. Now I have to uninstall 68 and reinstall 60 every time I start TB. What's the problem here?