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I have changed my PW, downloaded and installed TB again, changed the Firewall settings, and am still unable to access my mail: "Server error - Please try again"

  • 3 respostas
  • 1 has this problem
  • 12 views
  • Last reply by barb_grant

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I am unable to connect and receive my e-mail in my Thunderbird app, for the first time in many years. "Server error--Please try again later," I have been receiving for the past 2 days. Yes, I CAN get my mail when I go to the web version of my ISP (att.net) and get my mail that way. I have changed my PW at the ISP level and I enter it, within the query box that shows up when I try to access Thunderbird mail...no luck. and yes, I have downloaded the latest version of Thunderbird (twice) and re-installed (twice.) I have also checked the Firewall settings, and made sure that TB is allowed through, both public and private. Any other thoughts? BTW, this is happening on Two computers, one running Windows 8.1 and the other, Windows 10. Same error msg. Thank you.

I am unable to connect and receive my e-mail in my Thunderbird app, for the first time in many years. "Server error--Please try again later," I have been receiving for the past 2 days. Yes, I CAN get my mail when I go to the web version of my ISP (att.net) and get my mail that way. I have changed my PW at the ISP level and I enter it, within the query box that shows up when I try to access Thunderbird mail...no luck. and yes, I have downloaded the latest version of Thunderbird (twice) and re-installed (twice.) I have also checked the Firewall settings, and made sure that TB is allowed through, both public and private. Any other thoughts? BTW, this is happening on Two computers, one running Windows 8.1 and the other, Windows 10. Same error msg. Thank you.

Chosen solution

It worked. Thank you so much, sfhowes!

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Did you use a secure mail key in place of the account password? If you haven't done that, delete the passwords from Options/Security/Passwords/Saved Passwords, restart TB, and enter the key when prompted.

https://www.att.com/support/article/email-support/KM1240308

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Thank you; I will try that one!

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Chosen Solution

It worked. Thank you so much, sfhowes!