Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Windows Security "Firefox is trying to use stored credit card information. Confirm access to this windows account below." Why am I getting this recently?

  • 3 respostas
  • 1 has this problem
  • 1 view
  • Last reply by Matthew N.

more options

I've been using Firefox credit card autofill since it was introduced, with no problem. Recently when I tried to fill in a form with my credit card information stored in Firefox, I get the message in a popup box entitled Windows Security- "Firefox is trying to use stored credit card information. Confirm access to this Windows account below."

Why is this happening? Can I disable this in Windows Security or in Firefox?

I've been using Firefox credit card autofill since it was introduced, with no problem. Recently when I tried to fill in a form with my credit card information stored in Firefox, I get the message in a popup box entitled Windows Security- "Firefox is trying to use stored credit card information. Confirm access to this Windows account below." Why is this happening? Can I disable this in Windows Security or in Firefox?
Capturas de pantalla anexas

Chosen solution

This feature is new as of Firefox 76. See Secure Firefox passwords with device sign-in.

If you don't have a Master Password set, the Firefox Lockwise system will ask you to log into your Windows account. The intention is to prevent people who are sharing your device from being able to easily see your passwords.

Currently, the only two ways to disable this on Windows (that I know of), is to either remove your Windows password or setup a Master Password for Firefox.

Hope this helps.

Ler a resposta no contexto 👍 0

All Replies (3)

more options

Chosen Solution

This feature is new as of Firefox 76. See Secure Firefox passwords with device sign-in.

If you don't have a Master Password set, the Firefox Lockwise system will ask you to log into your Windows account. The intention is to prevent people who are sharing your device from being able to easily see your passwords.

Currently, the only two ways to disable this on Windows (that I know of), is to either remove your Windows password or setup a Master Password for Firefox.

Hope this helps.

more options

This doesn't look like a Lockwise alert to me, but more about using form fill to enter stored credit card data although you get the same Windows Hello alert (useCreditCardPasswordPrompt).

more options

You are using an unsupported configuration of Firefox as credit card autofill isn't something we are currently shipping by default to any users.