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Restore profile folder after new install

  • 9 respostas
  • 1 has this problem
  • 121 views
  • Last reply by Stans

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Hi All

I recently upgraded my C: drive. I created a cloned copy of my drive, installed a new drive and restored the image. After opening Thunderbird though, I've lost all my e-mail accounts and messages in local folders.

I then proceeded to uninstall Thunderbird and re-install - same problem. I could see all the original info in my profiles folder, but somehow it's just not showing up in the program.

I then proceeded to uninstall Thunderbird and manually deleting the whole Thunderbird folder under: c:\Users\xxx\AppData\Roaming

I then re-installed Thunderbird. It created two new profile folders: c:\Users\xxx\AppData\Roaming\Thunderbird\Profiles\cvnwxoi2.default-release and c:\Users\xxx\AppData\Roaming\Thunderbird\Profiles\ifqx6sfj.default

When I choose "open folder" under Help->Trouble Shooting Info ->Profile folder, it seems to open the cvnwxoi2.default-release one.

I then copied all the data from the original xxx.default folder (from my old drive) into this new cvnwxoi2.default-release folder.

But still Thunderbird does not load my 6 e-mail accounts or any old e-mails. Interestingly, my address book seems ok.

Any help will be greatly appreciated as I feel like I'm losing my mind here...:-) Regards Andrew

Hi All I recently upgraded my C: drive. I created a cloned copy of my drive, installed a new drive and restored the image. After opening Thunderbird though, I've lost all my e-mail accounts and messages in local folders. I then proceeded to uninstall Thunderbird and re-install - same problem. I could see all the original info in my profiles folder, but somehow it's just not showing up in the program. I then proceeded to uninstall Thunderbird and manually deleting the whole Thunderbird folder under: c:\Users\xxx\AppData\Roaming I then re-installed Thunderbird. It created two new profile folders: c:\Users\xxx\AppData\Roaming\Thunderbird\Profiles\cvnwxoi2.default-release and c:\Users\xxx\AppData\Roaming\Thunderbird\Profiles\ifqx6sfj.default When I choose "open folder" under Help->Trouble Shooting Info ->Profile folder, it seems to open the cvnwxoi2.default-release one. I then copied all the data from the original xxx.default folder (from my old drive) into this new cvnwxoi2.default-release folder. But still Thunderbird does not load my 6 e-mail accounts or any old e-mails. Interestingly, my address book seems ok. Any help will be greatly appreciated as I feel like I'm losing my mind here...:-) Regards Andrew

Chosen solution

Quit Tbird, then rename the prefs.js file to prefs.bak. Rename the newest prefs-#.js that mentions your missing accounts to prefs.js, then launch Tbird.

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All Replies (9)

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Make sure you Quit Tbird and confirm it's not running in the background, before you copy files from the old profile folder to the new one.

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Hi Stans

I did quit before copying the folder.

It's weird how my address book imported fine. But my email accounts are gone.

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Delete the global-messages-db.sqlite file in the default-release profile, while TB is closed. Do the accounts appear when you restart TB?

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Hi sf I tried that, but still no difference.

I can see some xxx.com and xxx.msf file under the ImapMail folder that has the names of all my e-mail accounts. They just are simply not loading when TB starts up - so frustrating :-(

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Help/Troubleshooting, about:profiles. Select the ifqx6sfj.default profile and click Launch in new browser. Do the accounts appear? If you open prefs.js from the profile folder in a text editor, are there references to the accounts?

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Hi SF

Help/Troubleshooting, about:profiles. Select the ifqx6sfj.default profile and click Launch in new browser. Do the accounts appear?

No, they don't

If you open prefs.js from the profile folder in a text editor, are there references to the accounts?

There are 9 similar files: prefs.js : no indication of my e-mail accounts prefs-1.js, prefs-2.js all the way through prefs-9.js : all these DO mention the missing accounts

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Chosen Solution

Quit Tbird, then rename the prefs.js file to prefs.bak. Rename the newest prefs-#.js that mentions your missing accounts to prefs.js, then launch Tbird.

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Dear SF and Stans Thank you so much for your help and perseverance! The last comment from Stans did the trick. It's all back and looking good!!

Regards Andre

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You are welcome.