Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Lockups

  • 3 respostas
  • 1 has this problem
  • 8 views
  • Last reply by christ1

JackNaylorPE
JackNaylorPE
more options

Since the last update, when typing an en ail ... the To: window and Message window are fine, but when placing the cursor in "Subject, the program locks up and presents "not responding" message. Takes 7, 8. 9 tries to get a e-mail out successfully after closing and restarting the program.

Since the last update, when typing an en ail ... the To: window and Message window are fine, but when placing the cursor in "Subject, the program locks up and presents "not responding" message. Takes 7, 8. 9 tries to get a e-mail out successfully after closing and restarting the program.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

JackNaylorPE
JackNaylorPE Question owner
more options

AV is Kaspersky, but:

1. I has never affected Firefox / Thunderbird before

2. The problem occurs regardless of whether AV loads. I have disabled Kasperky, rebooted, checked AV status (disabled) and problem still occurs.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows 10 in safe mode with networking enabled. Win8 start Windows in safe mode Win7 start Windows in safe mode

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

christ1 modificouno o