impossible to search on web
the 'search function' does not work. By 'options/search/default search engine' there is nothing written; also 'one-click search options' is empty. What did go wrong?
Chosen solution
Hello,
Unfortunately, there is a problem in your profile that is likely to have caused this. We're working on fixing these types of issues automatically.
In the meantime, you can use the refresh feature to reset the issue.
Please Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information (If you really need to keep those, then we can probably get you to reset the particular piece at issue by removing some files from in your profile - let us know).
To Refresh Firefox:
- Open the Troubleshooting Information by clicking the menu button
, clicking help 
and then selecting Troubleshooting Information.
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Ler a resposta no contexto 👍 0All Replies (2)
Chosen Solution
Hello,
Unfortunately, there is a problem in your profile that is likely to have caused this. We're working on fixing these types of issues automatically.
In the meantime, you can use the refresh feature to reset the issue.
Please Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information (If you really need to keep those, then we can probably get you to reset the particular piece at issue by removing some files from in your profile - let us know).
To Refresh Firefox:
- Open the Troubleshooting Information by clicking the menu button , clicking help and then selecting Troubleshooting Information.
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Thank you very much.