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Firefox Account 2FA not working

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  • Last reply by Moo

Moo
Moo
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Hi,

I am trying to enable "Two-step Authentication" under the Manage Account page for my Firefox Account.

I've tried many authenticator / otp app on my android phone and my friend's android phone just to see, but none of them would work. It always says "Invalid two-step authentication code".

Has anyone been experiencing this? Does anyone have a lead on how to fix this?

Thank you!

Hi, I am trying to enable "Two-step Authentication" under the Manage Account page for my Firefox Account. I've tried many authenticator / otp app on my android phone and my friend's android phone just to see, but none of them would work. It always says "Invalid two-step authentication code". Has anyone been experiencing this? Does anyone have a lead on how to fix this? Thank you!

Chosen solution

I seem to have solved this.

It's a weird workaround and I'm sure there are other methods:

I logged in via Firefox Focus on my phone, this time, instead of a QR code right away, it asked me to confirm my primary email first! After that, I used the QR code that generated on my phone, add it to my OTP app, then it worked.

Something is broken for sure on the firefox account management site...

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Moo
Moo Question owner
more options

Chosen Solution

I seem to have solved this.

It's a weird workaround and I'm sure there are other methods:

I logged in via Firefox Focus on my phone, this time, instead of a QR code right away, it asked me to confirm my primary email first! After that, I used the QR code that generated on my phone, add it to my OTP app, then it worked.

Something is broken for sure on the firefox account management site...