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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

"Unable to save your message as a draft." "Sending of the message failed."

  • 4 respostas
  • 1 has this problem
  • 7 views
  • Last reply by markjam

markjam
markjam
more options

For a very long time I have not been able to save any messages to drafts. See attached. The routine updates along the way have not solved the problem. I don't recall when or what may have been happeniong when this first started. I have just ignored it and carried on. Emails otherwise are sent/received as normal. I have tried repairing the drafts folder to no avail. This is an imap server. I did raise the issue with the service provider to no avail. I am technically proficient to fault find but just need some pointers as to where and what to look at/for.

Tks, Mark

========
 Application Basics

   Name: Thunderbird
   Version: 78.7.1
   Build ID: 20210203182138
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.7.1
   OS: Windows_NT 10.0

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap.123-reg.co.uk:993, SSL, passwordCleartext
     OUTGOING: , smtp.123-reg.co.uk:465, SSL, passwordCleartext, true

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Extensions

     Name
     Version
     Enabled
     ID

       Amazon.co.uk
       1.1
       true
       amazon@search.mozilla.org

       Bing
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org

       Google
       1.0
       true
       google@search.mozilla.org

       Mail Merge
       7.3.1
       true
       mailmerge@example.net

       Manually sort folders
       2.0.6
       true
       tbsortfolders@xulforum.org

       Tag Popup
       2.1.5
       true
       {61A64500-335C-418D-8FCB-E072A9ABF3DA}

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Avast Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: Direct3D 11 (Advanced Layers)
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f004)

EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control 

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.6c72b64f910d)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f004)

EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control 

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.6c72b64f910d)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 4
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.804)

     GPU #1
     Active: Yes
     Description: NVIDIA GeForce GTX 460
     Vendor ID: 0x10de
     Device ID: 0x0e22
     Driver Version: 23.21.13.9135
     Driver Date: 3-23-2018
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll
     Subsys ID: 080110b0
     RAM: 1024

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureContentBackend: direct2d 1.1
     AzureFallbackCanvasBackend: skia
     CMSOutputProfile: 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
     Display0: 1920x1080@60Hz
     Display1: 1920x1200@59Hz
     DisplayCount: 2
     ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]

     Decision Log
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-gpu-process by runtime: GPU Process is disabled
     WEBRENDER_QUALIFIED: denied by env: Not on allowlist
     WEBRENDER_COMPOSITOR: unavailable by runtime: No DirectComposition usage
     WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
     WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       SyncMaster (NVIDIA High Definition Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Realtek Digital Output (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       DELL S3221QS (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0012&SUBSYS_10DE0101&REV_1001\5&3a797a03&0&0101
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Realtek Digital Output(Optical) (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Media Capabilities

     Enumerate database

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Front (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Rear Blue In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Rear Black In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Front Pink In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Realtek Digital Input (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       CD Audio (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Microphone (HD Pro Webcam C920)
       USB\VID_046D&PID_0892&MI_02\6&2e089e98&0&0002
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 16000, support: 16000 - 16000
       0 - 0

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Subwoofer (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Rear Grey In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       CD Audio (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Rear (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Rear Orange In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Rear Pink In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Front Green In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 48000, support: 48000 - 48000
       0 - 0

       Rear Green In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Center (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Side (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

 Important Modified Preferences

   accessibility.lastLoadDate: 1541668210
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 854126
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.cache.disk.telemetry_report_ID: 1
   browser.search.region: GB
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 78.7.1
   font.internaluseonly.changed: true
   font.minimum-size.x-western: 18
   font.name.monospace.el: Consolas
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   font.name.serif.el: Cambria
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   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
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   font.size.variable.el: 17
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   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 22
   gfx.crash-guard.d3d11layers.appVersion: 78.7.1
   gfx.crash-guard.d3d11layers.deviceID: 0x0e22
   gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.9135
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 60.9.0
   gfx.crash-guard.d3d11video.deviceID: 0x0e22
   gfx.crash-guard.d3d11video.driverVersion: 23.21.13.9135
   gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.d3d9video: 2
   gfx.crash-guard.status.glcontext: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 78.7.1
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x0e22
   gfx.crash-guard.wmfvpxvideo.driverVersion: 23.21.13.9135
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1614894921
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.cookieBehavior: 3
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1614545380
   places.history.expiration.transient_current_max_pages: 124436
   plugin.disable_full_page_plugin_for_types: application/pdf
   plugin.flash.lastmod_hi: 371
   plugin.flash.lastmod_lo: -546781467
   plugin.importedState: true
   plugins.update.notifyUser: true
   print.print_printer: Lexmark C530 PS (MS)
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.disable_button.openCertManager: false
   security.OCSP.disable_button.managecrl: false
   security.remote_settings.crlite_filters.checked: 1614894506
   security.remote_settings.intermediates.checked: 1614894506
   security.sandbox.content.tempDirSuffix: {308b2512-218b-410e-a52c-0d91093bdbd2}
   security.sandbox.plugin.tempDirSuffix: {366dda4e-5772-4dfa-8c9e-44751cf2daaf}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1612975834
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

   dom.ipc.processCount.webIsolated: 1
   fission.autostart: false

 Places Database

 Accessibility

   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator: UNKNOWN|

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.25.1
     4.25.1

     NSS
     3.53.1
     3.53.1

     NSSSMIME
     3.53.1
     3.53.1

     NSSSSL
     3.53.1
     3.53.1

     NSSUTIL
     3.53.1
     3.53.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\mark\AppData\Local\Thunderbird\Profiles\hlvczesi.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: false

 Internationalisation & Localisation

     Application Settings
     Requested Locales: ["en-GB"]
     Available Locales: ["en-GB","en-US"]
     App Locales: ["en-GB","en-US"]
     Regional Preferences: ["en-GB"]
     Default Locale: "en-GB"

     Operating System
     System Locales: ["en-GB"]
     Regional Preferences: ["en-GB"]
====================================
For a very long time I have not been able to save any messages to drafts. See attached. The routine updates along the way have not solved the problem. I don't recall when or what may have been happeniong when this first started. I have just ignored it and carried on. Emails otherwise are sent/received as normal. I have tried repairing the drafts folder to no avail. This is an imap server. I did raise the issue with the service provider to no avail. I am technically proficient to fault find but just need some pointers as to where and what to look at/for. Tks, Mark ==================== Application Basics Name: Thunderbird Version: 78.7.1 Build ID: 20210203182138 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.7.1 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 0/0 Disabled Remote Processes: 0 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap.123-reg.co.uk:993, SSL, passwordCleartext OUTGOING: , smtp.123-reg.co.uk:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days Remote Processes Type: Count Extensions Name Version Enabled ID Amazon.co.uk 1.1 true amazon@search.mozilla.org Bing 1.0 true bing@search.mozilla.org Chambers (UK) 1.0 true chambers-en-GB@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Mail Merge 7.3.1 true mailmerge@example.net Manually sort folders 2.0.6 true tbsortfolders@xulforum.org Tag Popup 2.1.5 true {61A64500-335C-418D-8FCB-E072A9ABF3DA} Wikipedia (en) 1.0 true wikipedia@search.mozilla.org Security Software Type: Name Antivirus: Avast Antivirus Antispyware: Firewall: Windows Firewall Graphics Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f004) EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.6c72b64f910d) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f004) EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.6c72b64f910d) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 DirectWrite: true (10.0.19041.804) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 460 Vendor ID: 0x10de Device ID: 0x0e22 Driver Version: 23.21.13.9135 Driver Date: 3-23-2018 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumd.dll Subsys ID: 080110b0 RAM: 1024 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: skia CMSOutputProfile: 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Display0: 1920x1080@60Hz Display1: 1920x1200@59Hz DisplayCount: 2 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-gpu-process by runtime: GPU Process is disabled WEBRENDER_QUALIFIED: denied by env: Not on allowlist WEBRENDER_COMPOSITOR: unavailable by runtime: No DirectComposition usage WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): NaNms (NaN) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 SyncMaster (NVIDIA High Definition Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Realtek Digital Output (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 DELL S3221QS (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0012&SUBSYS_10DE0101&REV_1001\5&3a797a03&0&0101 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Realtek Digital Output(Optical) (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Media Capabilities Enumerate database Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Front (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Rear Blue In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Rear Black In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Front Pink In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Realtek Digital Input (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 CD Audio (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Microphone (HD Pro Webcam C920) USB\VID_046D&PID_0892&MI_02\6&2e089e98&0&0002 Disabled None default: F32LE, support: S16LE F32LE 2 default: 16000, support: 16000 - 16000 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Subwoofer (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Rear Grey In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 CD Audio (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Rear (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Rear Orange In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Rear Pink In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Front Green In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 0 - 0 Rear Green In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Center (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Side (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A022&REV_1000\4&730555e&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Important Modified Preferences accessibility.lastLoadDate: 1541668210 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 854126 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 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Important Locked Preferences dom.ipc.processCount.webIsolated: 1 fission.autostart: false Places Database Accessibility Activated: true Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: UNKNOWN| Library Versions Expected minimum version Version in use NSPR 4.25.1 4.25.1 NSS 3.53.1 3.53.1 NSSSMIME 3.53.1 3.53.1 NSSSSL 3.53.1 3.53.1 NSSUTIL 3.53.1 3.53.1 Sandbox Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Startup Cache Disk Cache Path: C:\Users\mark\AppData\Local\Thunderbird\Profiles\hlvczesi.default\startupCache\startupCache.4.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false Internationalisation & Localisation Application Settings Requested Locales: ["en-GB"] Available Locales: ["en-GB","en-US"] App Locales: ["en-GB","en-US"] Regional Preferences: ["en-GB"] Default Locale: "en-GB" Operating System System Locales: ["en-GB"] Regional Preferences: ["en-GB"] ================================================
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All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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It might be caused by Avast if you have it scanning the TB profile folder. Disable the Mail Shield and see if it makes any difference. Otherwise, unless you need to access drafts on other devices, keep drafts in "Drafts" Folder on: Local Folders in the Copies & Folders section of Account Settings.

markjam
markjam Question owner
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Thank you for your prompt reply. Indeed I do have Avast Free Antivirus (21.1.2449 (build 21.1.5968.643) ) installed. I disabled both Mail shield and then All Core shields in turn. I restarted TB each time. Sadly no change was seen. I have changed to saving drafts in local folders as seen in the before/after images attached. Sadly I still see the same problem. Hmmm.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Like sfhowes I would be betting on Security Software 

  Type: Name
    Antivirus: Avast Antivirus

Despite suggestions to the contrary, about the only way to be sure you have disabled security software is to do the following.

To diagnose problems with Thunderbird, try one of the following:

  1. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  2. Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
  3. do 1 while running windows as 2

Matt modificouno o

markjam
markjam Question owner
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Matt, Yes. (3) is definitely the most comprehensive and is what I performed. Surprisingly (to me) it made no difference. The problem persisted. I tried all manner of selections from both " "Drafts" Folder on: " and "Other". All showed the same problem. So there is something fundamental at work here. Maybe a poke around the file system if one knew wht/where to look? I guess trying to seperate between Application and profile would be first step.