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Missing folders

brian.windsor
brian.windsor
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I have an outlook.com email account with approx 30 sub-folders under the "Archive" folder.

Upon installing Thunderbird email client on Windows 10, the "Archive" folder is only showing the top 4 sub-folders.

I have tried searching on Google but cannot find the solution!

I have an outlook.com email account with approx 30 sub-folders under the "Archive" folder. Upon installing Thunderbird email client on Windows 10, the "Archive" folder is only showing the top 4 sub-folders. I have tried searching on Google but cannot find the solution!

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Are all the folders subscribed? Right-click the account in the Folder Pane, Subscribe, Refresh, and see if the missing folders are unchecked (unsubscribed).

brian.windsor
brian.windsor Question owner
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I have already tried that and they are not even visible there.

All the folders are visible using Outlook 2016 or using Outlook.com web mail.