AVG - We locked INBOX in your Quarantine because it's infected with malware.
Hi, I started use Thunderbird email recently on Windows 10 PC. AVG Internet Security is installed.
When I use Thunderbird, AVG shows this message: We locked INBOX in your Quarantine because it's infected with malware.
I have searched this support community and found some information about some conflicts between Thunderbird and AVG.
My questions are: 1. The conflict above is an already known issue in this community? 2. Are there any recommendations what to do against this issue?
Thank you for your reply in advance.
All Replies (1)
The conflict above is an already known issue in this community?
See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVG
Are there any recommendations what to do against this issue?
When anti-virus is quarantining messages in your Inbox there's a high risk of data loss due to corruption of Thunderbird mail files caused by the anti-virus software.
These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile