Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Outgoing smtp-mail.outlook.com timed out..."

  • 2 respostas
  • 1 has this problem
  • 10 views
  • Last reply by Sergio

more options

Hi, Can't send email anymore ! Stopped working last week for an unknown reasons. I have check the smtp settings and reset the password with no avail. Both email accounts are valid and working on other devices but not anymore on Thunderbird !

Any hints would greatly be appreciated.


   Name: Thunderbird
   Version: 78.11.0
   Build ID: 20210528153351
   Distribution ID:
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Thunderbird/78.11.0
   OS: Linux 5.4.0-80-generic
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account4:
     INCOMING: account4, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Hi, Can't send email anymore ! Stopped working last week for an unknown reasons. I have check the smtp settings and reset the password with no avail. Both email accounts are valid and working on other devices but not anymore on Thunderbird ! Any hints would greatly be appreciated. ------------------------ Name: Thunderbird Version: 78.11.0 Build ID: 20210528153351 Distribution ID: User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Thunderbird/78.11.0 OS: Linux 5.4.0-80-generic Mail and News Accounts account1: INCOMING: account1, , (imap) outlook.office365.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (imap) outlook.office365.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Capturas de pantalla anexas

Chosen solution

Thank you for you reply. Just solve the problem but disabling my VPN connection, Thunderbird ask me for my password while sending a test email and it when through. Its now working fine with the VPN...Somehow Thunderbird could not 'ask' for my password while the VPN was 'on' ?!

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Does it make any difference if you use the recommended outgoing server smtp.office365.com, other settings the same?

more options

Chosen Solution

Thank you for you reply. Just solve the problem but disabling my VPN connection, Thunderbird ask me for my password while sending a test email and it when through. Its now working fine with the VPN...Somehow Thunderbird could not 'ask' for my password while the VPN was 'on' ?!