Bookmark folders suddenly emptied
I had all of my bookmarked sites saved into my bookmark folders, and I was using them to log into different sites today when the folder suddenly went blank. I tried syncing with both email accounts that I have, one from Live and my Gmail. Neithet was successful. Please help!
All Replies (6)
Hi
Do you still have your data on your other copy of Firefox?
I don't have another copy :(
All I've ever had is the mobile version for Android
Maybe it has something to do with profiles?
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.
Thank you very much for the help, I appreciate the information. Long days and pleasant nights to you
No problem, glad we could try to help.