Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Didn't understand how to use recovery key, instructions were (and still are) unclear. Is there ANY way to recover my passwords?

  • 1 resposta
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

Tymethief
Tymethief
more options

I read the recovery key instructions, they are not clear. I now assume that you're supposed to put the recovery key into the first field instead of a new password?

Anyway, my password is now reset, and I've lsot everything

I still have the old recovery key, is that in any way useful or am I completely and utterly fucked?

I read the recovery key instructions, they are not clear. I now assume that you're supposed to put the recovery key into the first field instead of a new password? Anyway, my password is now reset, and I've lsot everything I still have the old recovery key, is that in any way useful or am I completely and utterly fucked?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you reset the password then you can no longer use the old recovery key, so data stored on the Sync server is lost. You will also have to generate a new recovery key.

Note that Sync isn't designed to be used as a backup, but is merely meant to sync data between connected devices. Best is always to backup your personal data locally.