cannot receive or send my Verizon.net email
I have Thunderbird 78.13.0 (64-bit). In the past month or more, it gave me a notice that it “can’t update to the latest version”, and wanted me to “Download a fresh copy of Thunderbird and we’ll help you to install it”. I thought it would update my current version and kept all my emails. But Thunderbird 91.4.1 (64-bit) created a new Profile for me (11/14/21 ?) and downloaded my emails from 7/12/20 to 11/29/20 only. Since I couldn’t get my recent emails from Thunderbird 91, and the Thunderbird 78 was not deleted, so I went back to use the old one. However, I cannot receive or send my Verizon.net email since 12/16/21 8:13PM from Thunderbird 78.13.0. I kept getting “Sending of password for user ....@verizon.net did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later” and “Login to server pop.verizon.net with username ....@verizon.net failed.” I talked to AOL and they gave me a Case number. I called again with the Case number and still didn’t get it fixed. I logged in AOL Verizon.net webmail to reset my password, but both Thunderbird 78 and 91 still didn’t take the new password and gave me the same error messages and to enter new passwords.
POP Mail server: pop.verizon.net Outgoing Server (SMTP) : Verizon Online – smtp.verizon.net (Default) (Port: 465) SSL/TLS Authentication method: Normal password
I bought a Dell XPS 8940 with 64 GB RAM, 2 TB SSD and 8 TB HD in August 2021. So Dell checked my computer and updated the firmware on 12/20/21. But it didn’t solve the Verizon.net problems.
Email me at feeney.h@gmail.com when someone answers the thread. Thank you!
Chosen solution
Verizon accounts require app passwords, that are created on the AOL website. Remove the account passwords from Saved Passwords in Preferences/Privacy & Security, restart TB, enter the app password when prompted.
For pop.verizon.net and smtp.verizon.net, use 'normal password' authentication with the app password.
https://help.aol.com/articles/Create-and-manage-app-password
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Chosen Solution
Verizon accounts require app passwords, that are created on the AOL website. Remove the account passwords from Saved Passwords in Preferences/Privacy & Security, restart TB, enter the app password when prompted.
For pop.verizon.net and smtp.verizon.net, use 'normal password' authentication with the app password.
https://help.aol.com/articles/Create-and-manage-app-password
Dear christ1:
You are my Santa! Your solutions work! I have out of emails for 10th day. AOL Supports gave me Case Numbers, but they didn’t tell me that all I need was to generate app passwords. I wasted all those days searched online at AOL Thunderbird and other sites, talked to and got remove support from Dell, etc. But no one gave me such a simple solution like you did!
I’m giving the details below, so other less tech-savvy people like me can solve their same problems.
I logged in my AOL Verizon.net web email account, went to Account Security, scrolled down to the blue ink “Generate and manage app passwords”, created the password for Thunderbird Portable. When I opened the Thunderbird Portable, I gave the password and got my emails. Then Thunderbird Portable asked me the password for smtp. The AOL web site didn’t have the separate password for smtp. At AOL I created another password for Thunderbird Portable. I typed in the new password for smtp. I was worried the 2nd password might overwrite the pop.verizon.net password, so I rebooted my computer and tested. Good news, I still can receive as well as send my emails. Happy Holidays!
Best regards jaderuby