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Browser is Stuck, please help!

  • 3 respostas
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

ladya352012
ladya352012
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So this started with Chrome, the browser just stopped loading, it would open but I could never get a website to open. So I changed to Foxfire, and it worked fine. Now it is doing the same thing. I open the browser, but no web pages will open. I have uninstalled and reinstalled, restarted my computer, run countless Norton scans, my computer is just a year old, I am online and I've used all the troubleshooting devices I can find. I don't know what is going on and could really use some help. The only error I get is 'Timed out'.

The connection has timed out

An error occurred during a connection to support.mozilla.org. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
So this started with Chrome, the browser just stopped loading, it would open but I could never get a website to open. So I changed to Foxfire, and it worked fine. Now it is doing the same thing. I open the browser, but no web pages will open. I have uninstalled and reinstalled, restarted my computer, run countless Norton scans, my computer is just a year old, I am online and I've used all the troubleshooting devices I can find. I don't know what is going on and could really use some help. The only error I get is 'Timed out'. The connection has timed out An error occurred during a connection to support.mozilla.org. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to disable DNS over HTTPS.

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

See also: