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not loading web page

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

petermorrison1979
petermorrison1979
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I have used Firefox for years with no issues but recently when I open a new page it dos not bring anything up on screen - nothing at all, and just hangs there with a blank screen.

Sometime opening new tabs and copying the web address in works but sometimes this tab hangs also.

Other browsers work at the same time so it is not the internet connection that is down.

I have tried a complete uninstall including deleting the files from the user folder and app data section but this has not help when i do a fresh reinstall.

Any ideas?

Pete

I have used Firefox for years with no issues but recently when I open a new page it dos not bring anything up on screen - nothing at all, and just hangs there with a blank screen. Sometime opening new tabs and copying the web address in works but sometimes this tab hangs also. Other browsers work at the same time so it is not the internet connection that is down. I have tried a complete uninstall including deleting the files from the user folder and app data section but this has not help when i do a fresh reinstall. Any ideas? Pete

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What OS? What version of Firefox? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

FredMcD
FredMcD
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Is this with all websites/pages, some, a few?

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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