Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my Mozila pofile causing whole system to crash

more options

hello after a sudden eletricity crash after i turned on my computer whenever i click on firefox logo the whole pc freezes and i will be force to unplug my compute i went to Local folder and roaming folder and changed the mozilla folder name to back it up it worked but i lost all my data is there a way i can get my bookmarks and email logins and save dpassword back thanks in advance and have a nice day

hello after a sudden eletricity crash after i turned on my computer whenever i click on firefox logo the whole pc freezes and i will be force to unplug my compute i went to Local folder and roaming folder and changed the mozilla folder name to back it up it worked but i lost all my data is there a way i can get my bookmarks and email logins and save dpassword back thanks in advance and have a nice day

All Replies (1)

more options

Hi, since you already understand where the profile folders are located, you can try transferring one or two files at a time to bring over critical data from your old profile to the new one.

Bookmarks

Here are two possible methods:

(1) Copy over the database files places.sqlite and favicons.sqlite in place of the new ones. This carries all of the bookmarks, history, and site icons

If that doesn't work, or perhaps for additional resilience:

(2) Copy over the contents of the bookmarkbackups folder from the old profile to the bookmarkbackups folder in the new profile

To apply a backup, use the steps in the Restore article: Restore bookmarks from backup or move them to another computer

Saved Logins

There is a pair of files to transfer: logins.json and key4.db (you need both since key4.db varies between profile folders).

Email Logins

Is this already covered, or do you mean cookies? Cookies are stored in the cookies.sqlite database.

More info on the key files in this article: Recovering important data from an old profile

Any luck?