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No response if i try open 3mb larger files

  • 3 respostas
  • 1 has this problem
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  • Last reply by budavary

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Several times, if I receive images larger than 3 mb, thunderbird cannot open the mail. It starts consuming all the memory, but I can't open the mail. It consumes 32GB of ram. I tried to update, but the latest version is up. 91.9.0. 64 bits. I tried turning on compression, but it still freezes. What should I do?

Several times, if I receive images larger than 3 mb, thunderbird cannot open the mail. It starts consuming all the memory, but I can't open the mail. It consumes 32GB of ram. I tried to update, but the latest version is up. 91.9.0. 64 bits. I tried turning on compression, but it still freezes. What should I do?

All Replies (3)

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There was an issue with files containing EXIF data, potentially image had to be rotated before being displayed. There is a bug report on this which devs have been working on and there should be fix due soon. https://bugzilla.mozilla.org/show_bug.cgi?id=1752280 https://bugzilla.mozilla.org/show_bug.cgi?id=1727378

They discovered removing the EXIF data fixed the issue, so the problem was identified. https://bugzilla.mozilla.org/show_bug.cgi?id=1752280#c3

In bug https://bugzilla.mozilla.org/show_bug.cgi?id=1741136 Similiar issue. I tried to force a problem to occur, but noted images were created on apple phone, sent with Content-Disposition: inline; when they were attachments and loading became an issue if image did not snap to a size within the window. The properties of saved image also showed EXIF data. I managed to shake sides of window to force a snap and then image was viewable.

AS far as I'm aware there is no intention to fix in version 91, but it has been fixed in a future version so currently being tested in beta versions.

Toad-Hall modificouno o

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Toad-Hall írta

There was an issue with files containing EXIF data, potentially image had to be rotated before being displayed. There is a bug report on this which devs have been working on and there should be fix due soon. https://bugzilla.mozilla.org/show_bug.cgi?id=1752280 https://bugzilla.mozilla.org/show_bug.cgi?id=1727378 They discovered removing the EXIF data fixed the issue, so the problem was identified. https://bugzilla.mozilla.org/show_bug.cgi?id=1752280#c3 In bug https://bugzilla.mozilla.org/show_bug.cgi?id=1741136 Similiar issue. I tried to force a problem to occur, but noted images were created on apple phone, sent with Content-Disposition: inline; when they were attachments and loading became an issue if image did not snap to a size within the window. The properties of saved image also showed EXIF data. I managed to shake sides of window to force a snap and then image was viewable. AS far as I'm aware there is no intention to fix in version 91, but it has been fixed in a future version so currently being tested in beta versions.

Is it possible to somehow turn off not embedding the images in the mail, just having them as attachments?

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In the meantime, I found a solution to not display the images in the message, so I can quickly open messages with images in them and the program doesn't freeze. Thank you for your reply.