Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync and save

  • 1 resposta
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

more options

Hello I have a problem I have changed my password on fire fox and I could not bring back my bookmarks and Firefox Sync back again can you help me with this please thank you.

[email-removed]

(email address / phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Hello I have a problem I have changed my password on fire fox and I could not bring back my bookmarks and Firefox Sync back again can you help me with this please thank you. [email-removed] <i>(email address / phone number removed by moderator; please do not post personal information on a public website; [https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines Forum rules and guidelines])</i>

cor-el modificouno o

All Replies (1)

more options

Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password can decrypt this data.

Note that Sync isn't designed to be used as a backup, but is merely meant to sync data between connected devices. Best is always to backup your personal data locally.