Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

TB 102.2.0 claims my Inbox is empty; repair index fails.

  • 3 respostas
  • 0 have this problem
  • 3 views
  • Last reply by guenthpw

david.n.lombard
david.n.lombard
more options

I updated my F36 system. Sadly for me, TB 102.2.0 was installed. I access my gmail account via pop. TB102 now claims my Inbox only contains the last few downloaded messages. I tried to repair the index file in folder properties. No change was observed. The Inbox file /per se/ appears to be intact.

I tried to copy a backup version of Inbox.msf from a backup taken before the update to TB102 into the directory. Once I restart TB102, it still only shows the same last few messages.

Many of the vast number of messages on TB102 problems suggest the profile.ini may be problematic--it is identical to the file in the backup taken just before the upgrade.

I have since uninstalled TB lest is cause further damage.

Please advise.

I updated my F36 system. Sadly for me, TB 102.2.0 was installed. I access my gmail account via pop. TB102 now claims my Inbox only contains the last few downloaded messages. I tried to repair the index file in folder properties. No change was observed. The Inbox file /per se/ appears to be intact. I tried to copy a backup version of Inbox.msf from a backup taken before the update to TB102 into the directory. Once I restart TB102, it still only shows the same last few messages. Many of the vast number of messages on TB102 problems suggest the profile.ini may be problematic--it is identical to the file in the backup taken just before the upgrade. I have since uninstalled TB lest is cause further damage. Please advise.

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please check Tools > Dev Tools > Error Console for errors - post a screen shot of the logging during startup.

david.n.lombard
david.n.lombard Question owner
more options

Found some more info. EVERY message that had been in the Inbox before TB102 was installed was marked Expunged (0x8) in X-Mozilla-Status after TB102 started for the 1st time.

Through the magic of sed(8) I appended the post-TB102 Inbox contents to a copy of the backup file. This repaired Inbox is as it should have been. I deleted the Inbox.msf file, installed TB91.7.0, and started. Et voilà, the Inbox is once again correct. There were some duplicated messages in the post-TB102 section, but they were easily dealt with.

I have excluded Thunderbird from further updates.

david.n.lombard modificouno o

guenthpw
guenthpw
more options

Wayne Mery said
Please check Tools > Dev Tools > Error Console for errors - post a screen shot of the logging during startup.

I got as far as the Error Console. But "logging during startup." is unclear. Do you mean "during TB startup" or "OS (Win11) startup?"

Confession: Less than two weeks ago, I had password issues within TB. From that moment on, I made one misstep after another. The biggest one was trying to re-install my two profiles without properly deleting the present ones.

So now I have lost many files in the Mail Folders, and I am receiving my mail simultaneously in the old and new folders. I don't know if I lost anything in the Local Folders.

Much of the message losses are because I tried to move, not copy, transferring the contents from the old folders to the new ones. Worse, in retrospect, I deleted the files in the old folders, and that is, I suspect when I lost those files in both directories.

Questions:

  1. See above. What "Startup" are you writing about?
  2. The error report I got now is longer than the screen height making a screen print problematic. Any tricks, if necessary?

Thank you

Peter W. Guenther [email removed from public] [phone# removed from public]

James modificouno o