Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Missing saved password

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

cik.zaraa
cik.zaraa
more options

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please advise how I may retrieve my password that I have saved.

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please advise how I may retrieve my password that I have saved.

Chosen solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Ler a resposta no contexto 👍 1

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Firefox Account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.