Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

extensions do not appear

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

8ernus
8ernus
more options

Hello

I used to be able to select my an extension to use, from the puzzle piece icon.

I now can no longer see any extensions, when I click on the puzzle piece icon.

When I "manage" my extensions, all the the extensions I downloaded are present and active.

Any Ideas?

THANKS, Mauro

Hello I used to be able to select my an extension to use, from the puzzle piece icon. I now can no longer see any extensions, when I click on the puzzle piece icon. When I "manage" my extensions, all the the extensions I downloaded are present and active. Any Ideas? THANKS, Mauro

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with the extensions registry files in the profile folder.

Try to reset the extensions registry and rename extensions.json (extensionsOLD.json) and rename/remove compatibility.ini in the Firefox profile folder with Firefox closed.

New files will be created when required.

See "corrupt extension files":

You can check for possible updates in case of issues.

  • click the cogwheel (left of the Search bar) on the about:addons page to "Check for updates"

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).